Ryan Jones

“Just create output. You don’t start riding a bike until you take both feet off the ground and push off” – Ryan Jones, CEO, Florence Healthcare

Technology is disrupting the clinical research industry.

Globally sites, sponsors and CROs are adopting technology to manage risks, to stay competitive, to build a culture that embraces change, to fail fast and to move forward with speed.  

In this interview with Ryan Jones, the CEO and Co-founder of Florence Healthcare, we discuss a wide range of topics including how technology is solving some of the biggest problems in clinical trial management, cold calling potential employers, and what it takes to build a healthcare startup.

Ryan and his team at Florence have created a beautiful and practical e-source and e-regulatory product that eliminates inefficient clinical workflows. If you’re a clinical trial site, you should definitely check out Florence Healthcare technology solutions for clinical research.

Ryan started his career at BCG Global Management Consulting and then became Product Manager for Microsoft Sharepoint. Before founding Florence, Ryan was President of Pubget, which had 600 medical centers and 6 of the 10 largest pharmas as customers. Ryan is a graduate from University of California-Berkeley and Dartmouth College.

I hope you enjoy this fun and value-packed conversation with the all-amazing Ryan Jones.

About This Podcast Episode

Listen to it on
Stream by clicking
Download as an MP3 by right-clicking
here and choosing “save as.”

Selected Links from the Episode

Connect with Ryan on

Ryan’s company Florence Healthcare

Emory Healthcare

National Cancer Institute

Dana Farber


ACRPs’ Fundamentals of Clinical Research course


Zero to One by Peter Thiel

Joy, Inc.: How We Built a Workplace People Love by Richard Sheridan

Show Notes

Building something from nothing when you start a technology company [04:42]

Left Microsoft after meeting a physician who was at Harvard [05:17]

Hanging around Emory, met a physician who had a problem with task management and workflows and document management [07:32]

What is e-regulatory? [08:04]

Majority of that software investment is being made by pharma, CRO and device manufacturers for the people that work within their four walls [08:29]

Research is done with spreadsheets and three-ring binders today [09:05]

Write down the data once and have that data flow efficiently to the Sponsor and FDA [11:28]

Two schools of thought in the world of technology for clinical trials [12:11]

The history of clinical research since the 1970’s and evolution of change – FDA regulations, Institutional Review Boards (IRB), CRO (Clinical Research Organization), EDC (Electronic Data Capture), and now e-source and e-regulatory [14:52]

Five territories – risk management, competition, culture, speed and scale  [18:12]

Does the cost of technology offset any savings? [21:33]

Best practices for evaluating and adopting new technology in clinical research (a) good checklist (b) internal champion (c) hypothesis of a better world after implementing the technology (d) tiger team to evaluate the software (e) return on investment [23:48]

Protocols are getting more complex, work load has doubled, sites are consolidating and sponsors are getting sophisticated with digital tools [26:38]

Paying for clinical technology and what’s in for the sponsor or CRO [29:35]

Dream team [35:26]

You can get a job in clinical research If you don’t have the clinical research DNA, but have building DNA or doing DNA [41:26]

Cold calling [43:09]

Spending time with customers [50:29]

Discovering clinical jobs in technology sector [53:12]

QUESTION: What was your favorite lesson from this episode?

Leave me a comment below and thanks for listening.

Leave a Reply

Your email address will not be published. Required fields are marked *

Share On Facebook
Share On Twitter
Share On Linkedin
Share On Pinterest
Contact us